TERMS AND CONDITIONS

Last Updated: April 10, 2026

These Terms and Conditions (“Agreement”) govern your access to and use of the bposa360.com platform and related services provided by Wezmart Techlab Sdn Bhd (“WEZMART”, “we”, “us”, or “our”). By accessing or using the Platform, you (“User”, “you”, or “your”) agree to be bound by this Agreement.

1. Eligibility & Account Registration

Eligibility: You must be at least 18 years old and possess the legal capacity to enter into a binding agreement.

Account Security: You are responsible for maintaining the confidentiality of your account credentials. All activities conducted under your account are your sole responsibility. You agree to provide accurate and updated information at all times.

2. Use of Services & Professional Disclaimer

Administrative Tool Only: BPOSA360 is an automated regulatory technology platform designed to facilitate administrative compliance.

No Professional Advice: The Platform, including any AI-powered data extraction (e.g., CP204 Automation) or report generation, does not constitute legal, financial, or tax advice.

User Responsibility: You acknowledge that the ultimate responsibility for the accuracy of data and the timely submission of filings to relevant authorities (such as SSM or LHDN) remains solely with you.

3. Third-Party Software Integrations

The Platform may integrate or facilitate the use of third-party software, including but not limited to SQL Accounting and AutoCount Accounting.

Separate Licensing: Your use of these tools is subject to the respective developers’ End-User License Agreements (EULA).

Liability Limitation: WEZMART is not liable for data loss, downtime, or errors originating from third-party software systems.

4. Subscription, Fees & Refund Policy

Fees:
Certain Services made available through the Platform are subject to professional fees, statutory fees, governmental charges, filing fees, disbursements and/or third-party costs (collectively, “Fees”).

All applicable Fees shall be clearly disclosed to you prior to submission of your order or confirmation of the relevant engagement. By proceeding with the engagement, you acknowledge and agree to pay the Fees in full in accordance with the payment terms stated on the Platform or otherwise notified to you in writing.

Refund Policy:
All payments made are strictly non-refundable once the relevant service engagement has commenced or any statutory filing, submission or application has been filed with the relevant authority (including Companies Commission of Malaysia).

Chargeback Policy:
Before initiating any chargeback, payment reversal or dispute with your bank, card issuer or payment service provider, you shall first notify us in writing and allow us not less than seven (7) working days to investigate and seek to resolve the matter in good faith.

We reserve the right to dispute, challenge and defend any chargeback which we reasonably consider to be invalid, mistaken, abusive, fraudulent or otherwise unjustified, including by submitting evidence of service engagement, work performed, deliverables provided, correspondence, transaction records, system logs, access records or software usage.

Where any chargeback is determined to be improper or unauthorised, we reserve the right, to the fullest extent permitted by law, to suspend or terminate your account, recover all outstanding sums, impose reasonable administrative costs, withhold ongoing deliverables, and take such further action as may be necessary to protect our rights and interests.

Taxes: You are responsible for all applicable taxes related to your use of the Services.

5. Data Protection (PDPA)

Compliance: We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Role Specification: For the purposes of PDPA, WEZMART acts as a “Data Processor” regarding the information uploaded by you about your clients or employees. You remain the “Data User” and are responsible for obtaining all necessary consents from your data subjects.

6. Intellectual Property

All content, software code, and materials on the Platform are the property of WEZMART or its licensors. You may not copy, modify, or exploit any part of the Platform without prior written consent.

7. Dispute Resolution & Handling Procedure

Dispute Resolution Mechanism
At BPOSA360, we are committed to client satisfaction, fairness and professional integrity. Any complaint, dispute or claim relating to our Services, billing or engagement shall be handled as follows:

(a) Submission of Dispute Notice
The client shall first submit a written notice with full particulars and supporting documents to enquiry@wezmart.com.

The client agrees to first exhaust this internal dispute resolution process in good faith before initiating any chargeback, payment reversal, third-party complaint or legal proceedings.

(b) Acknowledgment
We shall use reasonable endeavours to acknowledge receipt of the dispute within forty-eight (48) hours.

(c) Internal Review and Proposed Resolution
Our management or authorised representatives shall review the matter, request further information if required, and seek to resolve the dispute amicably.

We shall use reasonable endeavours to provide a written response or proposed resolution within seven (7) working days from receipt of all information reasonably required for review.

(d) Extended Review
Where the matter is complex, involves third parties, regulatory filings, technical investigations or circumstances beyond our reasonable control, the review period may be extended for such further reasonable period as may be necessary, upon notice to the client.

(e) Good Faith Cooperation
Both parties shall cooperate in good faith and continue to perform any undisputed obligations pending resolution of the dispute.

(f) Suspension of External Action
Unless immediate action is required by law or to prevent fraud, the client shall refrain from commencing any chargeback, payment reversal or external escalation until the above process has been completed or has lapsed without substantive response.

(g) Without Prejudice
All communications and settlement discussions under this process are on a without prejudice basis and do not constitute any admission of liability by us.

(h) Governing Law
Any unresolved dispute shall be governed by the laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.

8. Limitation of Liability & Indemnity

“As Is” Basis: The Platform is provided without warranties of any kind. WEZMART shall not be liable for any indirect, incidental, or consequential damages (including missed statutory deadlines) arising from your use of the Platform.

Indemnity: You agree to indemnify WEZMART against any claims arising from your breach of this Agreement or misuse of the Platform.

9. Termination & Data Retrieval

We reserve the right to suspend or terminate access for violations of these terms. Upon termination of a paid subscription, you will have 30 days to export your data, after which WEZMART may permanently delete all records associated with your account.

10. Force Majeure

WEZMART shall not be held liable for any failure to perform its obligations where such failure results from any cause beyond our reasonable control, including but not limited to internet outages, government actions, or natural disasters.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes via email or a platform notification. Continued use constitutes acceptance of the updated Terms.

12. Contact Information

Wezmart Techlab Sdn Bhd No. 25, Bangunan Wezmart, Jalan Puteri 7/15, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia. Email: enquiry@wezmart.com

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